The Managed Service Provider (MSP) provides an experience unlike traditional service providers’ methodology. Let’s take a look at two scenarios:
Art is finishing up a design using a popular image editing program, when all of a sudden the software crashes. Annoyed, Art tries to reload the software only to find that it isn’t responding to his commands. He starts to click around, when the whole computer freezes. He calls the service desk only to be told that the IT guy is out to lunch. The issue causes significant downtime for Art.
Paul works for a rival business that uses managed IT services. He is using the same program and has the same issue. He calls his support line and the person on the other end of the phone asks him a couple of questions and then remotely accesses the computer, fixing the issue. In no time, Paul is back working on his design.
Onsite Support Services
Most of the time, a managed service provider can sustain a dynamic IT infrastructure remotely. Sometimes, however, the situation calls for onsite work. Managed service providers hire (and train) some of the best technicians in your market. If your business needs someone to come swap out or install hardware, work on your organization’s networking, or to handle another issue, managed services technicians are trained and proficient.
Keep Business Moving Forward
Don’t lose minutes, hours, and days to downtime. Call the IT professionals at SRS Networks today at (831) 758-3636 to learn how your business can use managed IT services to its benefit. Be sure to return to our blog Friday for part three of our five-part series of managed IT services.