What is Automation?
Every office has those menial tasks that nobody wants to take the time to do, but really need to be done at some point. Fortunately, as technology has advanced, so has the capability for these tasks to be completed with minimal human engagement. Automation (technically, business process automation) is simply the use of technology to simplify and minimize the amount of work and attention your human resources need to contribute in order to reach an objective.
As automation has received a bit of a bad break as a job killer, it is important to clarify that the kind of automation we generally talk about is intended to lighten the rote responsibilities of your employees, freeing their time to focus on other, more productive tasks and concerns. When used in this way, business process automation can help boost your employees’ job satisfaction, consistency, and efficiency (although the job-killing reputation that automation has garnered might lead to some resistance at first).
Not sure how you might put it to use in your operations? We have a few suggestions that you may find intriguing.
How to Leverage Automation
When all is said and done, automation could conceivably assist with any task. However, we want to focus on the ways that will really provide your business with the most value, so mull over some of these applications (again, just some of your potential opportunities).
- Customer Support
How much time is spent answering calls, or emails, or Facebook messages, all asking precisely the same question? Chances are, too much. That’s why many automated customer support options are so useful – they give you an alternative way to provide support that can often resolve your contact’s quandary without involving you or your employees. This kind of vetting reserves your employees’ attention to issues that really require it.
Many industries are subject to assorted requirements that concern different aspects of their operations, passed down by the government or by the industry itself. Automation allows you to set procedures that meet the prescribed guidelines to appease regulators, saving you from further trouble and effort later.
There are a lot of moving parts involved in any business (especially if automation is put in use), so there are going to be certain people who need to be kept in-the-know. These people may be internal resources, or operate outside of the business. This even includes clients and customers. Regardless, automation can help ensure that there is always clear communication, without anyone having to remember to send a message.
Naturally, there are far more ways that your business’ operations could be automated behind-the-scenes, so don’t hesitate to reach out to us and discuss what your options might be! Our professionals are here to help. Call (831) 758-3636 today.