Improved Customer Service
Regardless of whether you operate in the B2C or B2B space, you need to be sure that your clients/customers are satisfied with the products, services, and experience you provide them. The IoT can help improve these.
Whether you follow the lead of some grocery stores, and outfit shopping carts with displays that offer recipe suggestions based on the shopper’s proximity to certain ingredients, or you work in distribution, leveraging smart trackers to enable your customers to check the progress of their purchases – there is effectively no limit to the ways that the IoT can be leveraged to benefit your target, and the more satisfied they are, the more likely they are to return to your services.
A business that, for whatever reason, can’t operate productively is one that isn’t going to be around for very long. There are a few ways that the IoT can help to boost the inherent productivity of a business.
For instance, by using the IoT to monitor their supply levels throughout a production run, manufacturers can use the IoT to make educated predictions based on historical data – and that’s just one, very specific example. There are many other ways to boost productivity with the IoT’s support. Critical tasks and meetings can be scheduled around the times that IoT solutions record high levels of productivity, and rote tasks can be automated through IoT devices so employee time can be spent more wisely.
A Safer Work Environment
In higher-risk workplaces, the IoT can be used to help better ensure the safety of the employees you have on the job. Consider those who work in construction – wearables could be used to keep track of them on the worksite. Offices can be made more secure with video surveillance and connected smart locks to help control access.
However, it is important to acknowledge that the IoT is still pretty unstandardized when it comes to its own security. This is why you will want to work with a provider like SRS Networks to ensure you aren’t trading your organizational security for (most likely short-lived) productivity.
Let’s touch back on productivity once again, and discuss how some of the same capabilities can help decrease your overall operational costs. We mentioned how there are some tasks that can be automated through the IoT, but what we haven’t mentioned yet is how doing so can help save you some capital to invest elsewhere.
Think about it: by automating tasks, you are eliminating the need for one of your employees to take the time and complete those same tasks. Therefore, not only are these tasks completed more efficiently, but your employees can take the time they would have spent on them to accomplish other things – effectively doubling your output.
Greater Data Insights
Finally, the Internet of Things can be a great tool to help you collect crucial business metrics and other data samples to leverage toward improving your operations. Whether you use the historical data you have collected through the IoT to build a predictive model, build customer profiles, or solve your other challenges, the IoT is a hugely beneficial resource to harness.
While there are still some security concerns to the IoT, SRS Networks can help you select and secure solutions that will support your operations the most. To get started (or to learn more), reach out to us at (831) 758-3636.