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VoIP – Revolutionizing home working

The world is changing constantly, and this has become ever more apparent over the last 18 months. The world was thrust into the worst health crisis it has experienced in over 100 years; Covid-19 has – and continues to – cause carnage to individuals from all walks of life. Along with the obvious health implications the virus has brought with it has come the effects on the economy and business owners. Running a successful business is not easy to achieve under normal circumstances and is always a challenge, but the pandemic has simply accentuated the struggle.

Business owners had no choice other than to take immediate action to save their businesses from being forced to shut down – this action was a change to remote working. Remote working was always – with the advancements in technology over the last ten years or so – going to become a normal practice for businesses, but what was meant to be a gradual two-to-three-year transition for many happened overnight. Some adopted remote working as a temporary measure to remedy the effects of the virus in the short term, as they saw it. However, remote working soon became the norm. As is normally the case when something is rushed, difficulties have arisen that affect everyone concerned, which need to be overcome if remote working can ever be a viable option for the survival and long-term success of their organizations.


The main ingredient to success – Communication

You may think that ‘the main ingredient to success’ is overkill, but we don’t. Without communication the chances of productivity are practically none and without productivity your business cannot thrive. But communication in a remote setting can be a challenge.

When you think of communication within a business you immediately think of the telephone. Yes, in the modern world there are alternatives but the majority of business that takes place around the world daily is still done via the phone. The phone allows for a conversation instantly and personally – without it having to be read on an email or message. What about ‘Zoom’ and ‘Teams’? is an understandable and common question. Their capabilities are unmatchable for scheduled conversations but for ‘off the cuff’ conversations that need a fast resolution – a phone call remains the best approach.

Remote working has signed the death warrant on face-to-face meetings for most businesses. The phone – even in the heavily digitized world we live in – is the link between you, your suppliers, your customers, and the levels of collaboration, communication, and productivity your organization is able to produce.


Remote working – The problems telephony brings

Telephony, if not used or implemented correctly, has scope to cause real damage to your business’ reputation and, indeed, your entire operation.

Arguably, the direst of problems it can cause is a poor image of the business when calls are answered unprofessionally (whether on a personal device or not). After all, who answers their personal mobile professionally? Similarly with outbound calls when it does not display good levels of professionalism to be making important business calls from a number which is not recognized as being that of the company. Another problem is the risk of losing business – with all the inbound business calls going to one single mobile it is inevitable that calls are going to be missed, and if the client chooses not to leave a voicemail (which is highly likely) that is potential business gone forever.

Let’s take a look at a solution to these issues if your organization has made the decision not to return to the office setting. Flexibility is the only way to be successful going forward – this can be achieved with the help of Microsoft Teams.


VoIP and Microsoft Teams

Connecting VoIP and Microsoft Teams simplifies your complex work environment communications without the need to add multiple apps and tools to your system. With Teams already offering industry-leading levels of communication, collaboration, and productivity – both on premise and when working remotely – layering your Telephony on top of it is simple and allows for an easy to navigate workplace.

In the following – and last – blog in the series we will explore VoIP in more detail, and why you should choose VoIP in Teams as the solution to your communicative issues when working remotely.


Improving the ways you work remotely – SRS

Since 1996 we have prided ourselves on providing professional IT support for businesses in and around Salinas, California. We strive to give our clients enterprise-level services and solutions at prices that work for small businesses. We can recommend and provide the tools needed to enable your business’ operations to be safely conducted while your employees are working remotely. This transition may not be temporary, but with the world of work going remote, is your business ready to make the change? Book a free consultation call today and find out what changes you can make to your systems.

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