How are Managed Services Usually Priced, Compared to Break-Fix Services?

How are Managed Services Usually Priced, Compared to Break-Fix Services?

Outsourced IT services are a very popular option for modern businesses, with options ranging from fully managed services to the traditional break/fix approach. However, when weighing these options, it is only natural that price plays a heavy part in the considerations. While we won’t go into any precise pricing, we do want to discuss some overarching trends concerning the two options and their associated costs to prove that managed services are, in fact, the better option for modern businesses.

Why (and How) to Build a Company Knowledge Base

Here, let’s discuss how to put together a knowledge base to ensure that your team has access to the information they need. The Root of All Knowledge is Data With the right data at your disposal, and a means of using it, your capability to improve your business’ many processes is substantially improved. Whether you’re considering your procurement processes, your standard operations, or your delivery and support, the right information makes all the difference. However, you need to collect this information first. How do you do that? Simple. By educating yourself through experience and analysis, you can devise improved processes for your business, ultimately boosting its productivity and its general success. Documentation Of course, for this to happen, your information needs to be in a usable, accessible format. This is where a documented knowledge base becomes key. Creating one is an important task to undertake and is a process that needs to be standardized so that others can and will follow it as needed later on. Your documentation should cover the correct procedure for completing a defined task, as well as the reason for that process and the underlying goal for doing so. Creating a knowledge base like this brings you some considerable benefits, including: More consistent service delivery—If a standardized process is followed each time an activity is carried out, your clients and customers should be able to reliably expect a certain outcome, growing their confidence in your business. Reduced time consulting support—With a reference to lean on, problems can be solved more efficiently, without needing to expend extra time or manpower pulling in an additional resource for help. Reduced training costs—With a comprehensive knowledge base, you have a tool that can help you train your employees, as well as a resource for them to refer to when needed. Establishing this knowledge base also helps you when the time comes to onboard someone new. Starting Your Knowledge Base The first step to creating a knowledge base is recognizing the need for one. If your team keeps asking the same questions repeatedly, they will likely benefit from such a resource.  Once you’ve identified the need for a knowledge base, you should go through any training content or informational resources you do have to see if there are any gaps. Then, once you’ve picked a tone for your knowledge base to take (to help avoid apparent contradiction) you can put together your completed resources. After that comes the management. As circumstances change all the time—especially in business—these documents will almost certainly need updating on occasion. You also need to be sure that your documentation is in a format that makes it easy for your staff to access it and find what they are looking for. This process can help you create a knowledge base for whoever needs it, whether that means for your employees or your clients. If you need assistance with the technical side of managing a knowledge base, or any IT challenge you may be facing, reach out to SRS Networks at (831) 758-3636.

Identifying the Value of Managed IT: Consulting Services

Consulting, Condensed A consultant is someone who, as we’ve established, can be brought into a process to provide professional assistance with a task beyond the capabilities of the original resource. There are assorted reasons to bring in a consultant: Insufficient skills to safely or properly perform a task Lack of technical knowledge or ability Assurance of a successful outcome In some way, shape, or form, hiring a consultant is a very effective way to avoid issues in your process – whatever that process may be. The Experience Your Consultants Should Offer There are a few benchmarks that any consultant you work with should have to live up to – starting with their familiarity of the task at hand. When hiring a consultant, you need to find one that has an intimate and up-to-date knowledge of the solutions they are recommending and is committed to providing you with the value that you have hired them to bring. Technically, we ourselves qualify as consultants, as we help companies via our managed services to ensure they get the value they should be from their IT solutions. That’s why our metrics of success are derived from how successful our clients can be through the use of our services and solutions. If we’ve done our job, our clients will have an easier, more productive time doing theirs. This makes for a powerful motivator to only deliver services that will work for you and maximize the value that your IT provides. To accomplish this, there are a variety of services that we can offer to businesses. When a client’s technology is in need of an upgrade, working with us helps a business design a technology strategy that works now, and will continue to do so into the future. Here are a few of the consulting services that a business can benefit from: Virtual CIO Services One of the biggest challenges we see our clients struggling with is (of course) the cost that the proper IT will incur, and it is this concern that brings them to us. Some want to upgrade their technology, but are concerned about the potential costs, and others want to match their business’ growth without overtaking their available budget. However, any reason they have comes from the same motivation: They want to be sure their investment is worth the money they are putting into it. With us working as your Virtual CIO, your IT strategy is in experienced hands. Not only will we evaluate the technology you’re currently using, we’ll figure out what is needed to optimize your IT strategy without stretching your budget too far. You don’t have to expend resources to research your options or spend your own time doing so – a team of experienced professionals has it handled on your behalf. Vendor Management Vendors are a necessity for businesses, but that doesn’t mean that dealing with them doesn’t take up more time than the business can afford – sometimes literally, as the time you spend dealing with vendors is time that could be spent producing revenue somehow. You also have to keep in mind that a vendor is just another name for a salesman, so their motivation is to sell you whatever they can – not what suits your business.  By working with SRS Networks, however, you wouldn’t […]